Student Satisfaction - Rochester

Since UMR leverages talent and resources from the UMTC, coordinate campuses, and MnSCU institutions, it is necessary to create a local student services environment that serves as a central clearing point-of-contact for students.

Current initiatives to strengthen student services include:

• physical relocation of the student services director, academic program directors, and support staff into a single identifiable location;
• enhancing Web pages to better organize information for student use;
• fully integrating Rochester student services with the University's OneStop service;
• implementating software that enables University Center partner institutions to jointly identify, track, and respond to student inquiries; and
• educating staff to serve as effective liaisons between UMR students and the University system.

The University of Minnesota Rochester conducts a student experiences survey each year to identify key areas of service requirements for the predominantly non-traditional student base and to establish baseline values from which UMR can measure changes in performance satisfaction.  Results from the 2004 survey are summarized in the table below.

Student experiences survey results, University of Minnesota, Rochester campus, 2004.

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